General FAQ

Himalayan Coffee Importers - Himalayan Specialty Coffee

Ordering & Shipping

How soon do orders ship?

All orders ship within 72 hours, excluding weekends and holidays. For wholesale orders, please refer to our Wholesale FAQ.

How will I know when my order has shipped?

You will receive a tracking number once your order has shipped. If you do not receive one or have trouble viewing the e-mail, please Contact Us.

Can I cancel or change or my order?

Yes. If your order has not already shipped, you can cancel or change your order. Contact Us as soon as possible by phone or email.

Do you accept returns/exchanges?

We do not accept returns or exchanges on coffee products because they are a food item. All non-food items can be returned within 30 days from the purchase date for a full refund or credit. If you receive an incorrect item, we will gladly exchange it for you and cover all shipping costs.

Tracking says my package was delivered but I haven't received it. What can I do?

Please allow an extra two days for delivery. If you still don’t receive your package, please contact the postal carrier and provide them with your tracking number. Let us know as well so that we can reach out to the postal carrier on your behalf.

Do you ship internationally?

We only ship internationally to Canada. Shipping rates will equal the carrier’s rate.

What are your shipping rates?

For shipping within continental US, we offer $5 flat rate shipping on all orders under $50. Orders $50 and up ship free. Outside the continental US, shipping rate will equal the carrier’s rate.

What shipping carrier do you use?

All of our packages ship via USPS, and occasionally via UPS.

Will you ship to APO addresses?

Yes, we ship to APO addresses and our standard shipping rates apply ($5 flat rate shipping on all orders under $50. Orders $50 and up ship free).

About Us & Our Coffee

What type of coffee do you sell?

We sell only organic Arabica coffee from the Himalayas (raw and roasted).

Is your coffee eco-friendly?

Yes! We only buy organic coffee from growers that use sustainable farming practices, share our values, and are committed to improving their communities and the environment.

Are your coffees flavored?

None of our coffees are flavored. This is so that our customers can fully taste and appreciate the organic flavors and aromas of single-origin Himalayan coffees.

What is traceable coffee? Why is it important?

Traceable coffee means that you can trace the cup of coffee that you are drinking at any moment back to the one farm (or farms) that it came from. Traceability allows consumers to be thoroughly informed about the coffee they are drinking. This can include information on the farm, its owners, workers, its sustainability and fair-trade practices, and the social causes or community activities a farm might take part in. It also helps farmers gain recognition for growing exceptional coffee and provides incentives to continue growing outstanding coffee.

What is freshly hulled coffee and why does it matter?

At Himalayan Coffee Importers, our coffees are freshly hulled, which means our raw coffee greens are stored with their parchment intact for as long as possible and we only hull it (or remove it) just prior to roasting or packaging as raw greens. This parchment is a natural papery and protective layer that remains on the coffee beans after being wet-processed and thoroughly sundried. It protects coffee beans from fluctuations in moisture, oxygen and temperature levels that rob coffee beans of their vitality and flavor. We store our greens in this protective layer for as long as possible to ensure that our customers get a straight-from-the-farm level of freshness that can’t be beat. In contrast, nearly all coffee imported to the US ships pre-hulled and can sit for months out of this protective shell before being roasted and sold as “fresh.”

Where is your coffee roasted? Why is that important?

Our coffee beans are artisan-roasted in Nepal. That’s important because coffee is only as good as the raw green beans just before roasting. By roasting in Nepal, we are able to keep green beans stored parchment-intact until they are roasted just before shipping (or shipped raw). This ensures that our customers get coffee that is as fresh-off-the-farm as possible. Most coffees imported into the US arrive without parchment (already hulled) and often sit for months before they are eventually roasted and sold as “fresh”.

What is a “specialty coffee” and is all coffee in Nepal specialty coffee?

Specialty coffees are the highest quality coffees grown around the world that meet certain international grading requirements. Specialty coffee makes up only 3 percent of all coffee grown worldwide. Generally, all coffee grown in Nepal is considered specialty because of its exceptional quality, rarity and unique coffee-growing microclimate.

What is single-origin coffee?

Single origin means that the crop and coffee beans used in your cup of coffee came from the same geographical region of a country. This coffee may come from a single farm, multiple farms, or a co-operative that pools their yield. You can read more about single origin coffee Here.

Do you only import coffee from Nepal?

Yes! With our family ties to Nepal, we only import coffee from Nepal (see more about our family ties to Nepal Here). This aligns with our mission to connect Himalayan coffee growers with the coffee-loving American market. We support our farmers' efforts to organize, collaborate, and sell on the world market. We want our farmers, their workforce, and their communities to benefit from a steady source of income in the ever-changing coffee environment for years to come. Read more about us and our mission Here

How do you import your coffee from Nepal?

Because Nepal is a landlocked country (no direct sea routes for shipping), our coffee is flown in from Kathmandu.

Do you visit your farmers in Nepal?

Yes, we are committed to visiting all of our farmers at least once a year. This helps us maintain strong relationships with our growers and roasters, lets us know how to best support them, and ensure that only the highest quality coffee reaches your cups.

Do you offer samples?

We have samples available for purchase. Check out our Coffee Samples section.

What’s the best way to prepare your coffee?

The standard preparation method for our coffee is 2 Tbsp (10 g) roasted coffee for every 6 oz (177 ml) of filtered water, heated to 200°F (93°C). However, depending on your actual brewing method and grind level, there are more ways to prepare your perfect cup of coffee.

French Press 4 Tbsp (20 g) coarsely ground coffee for every 11 oz (320 ml) of filtered water, heated to 194-201°F (90-94°C), 4-6 minutes.

Pour Over Coffee 4 Tbsp (20 g) medium to coarsely ground coffee for every 10 oz (300 ml) of filtered water, heated to 199-207°F (93-97°C), 4-5 minutes.

Aeropress 3 1/2 Tbsp (17 g) medium to finely ground coffee for every 9 oz (255 ml) of filtered water, heated to 185-201°F (85-94°C), 1-3 minutes.

Drip Coffee Machine 6 1/2 Tbsp (32 g) medium to finely ground coffee for every 17 oz (500 ml) of filtered water, heated to 201°F (94°C), 4-6 minutes.

Espresso 2 Tbsp (10 g) finely ground coffee for every 1 oz (30 ml) of filtered water, heated to 194-203°F (90-95°C), 25 seconds.

How long is coffee good for?

Unopened whole-bean coffees are good for about 9 months if stored in a dark place at room temperature and for 2 years if stored in a fridge or freezer (although storing coffee in a freezer extends its shelf life, it does degrade the coffee’s flavor and aroma). Opened coffee is good for about 6 months when stored properly. Coffee grounds, whether opened or unopened, are at their freshest 3 months at room temperature and 5 months if stored in a fridge or freezer.

What is the best way to store your coffee?

Coffee is best stored in an airtight container and in a cool, dark and dry place. Our full-sized coffee bags all feature a re-sealable zipper that makes keeping your coffee fresh easy. Once opened for use, be sure to keep your bag sealed and minimize direct exposure to light and air. We strongly advise against storing coffee in a refrigerator or freezer as it degrades the coffee’s flavor and aroma.

About Coffee in Nepal

What altitude does coffee grow at in Nepal?

What altitude does coffee grow at in Nepal? Farmers in the Himalayas grow exceptional coffee just below the frost line, generally at elevations of 3200-5200 ft above sea level, without having to go as high as is necessary in most other coffee growing regions. Unlike countries in the Coffee Belt, Nepal is located 2,000 miles North of the equator and has an unbelievable average altitude of 10,711 feet above sea level. Because of that, even at altitudes of 2,000 feet, the microclimate in the region resembles high-altitude regions in other coffee growing countries.

What type of soil does coffee from Nepal grow in?

Sandy and silty alluvial soil.

What are the most common types of coffee grown in Nepal?

Most common type of coffee grown in Nepal is Arabica coffee and generally the Caturra, Typica, Bourbon and Ashura varieties.

How big is Nepal and where is coffee grown in the country?

Nepal is approximately the same size as the state of Iowa (roughly 57,000 square miles). The country has seven provinces and 77 districts, and 41 of those districts currently grow coffee. The largest coffee-producing areas are in the central regions of Nepal, but farmers in the northern and southern regions also produce coffee in smaller quantities.

What are the seasons like in Nepal?

The country has four distinct seasons, including a monsoon season between June and August, when it rains almost daily for three months.

How much rainfall does Nepal get?

Nepal gets an average of 63 inches of rainfall annually. The actual amount varies greatly between the higher and lower altitudes.

What is the temperature like in Nepal?

Warmest months are May to August; the coolest months are December to February. Temperatures range from 66-95°F in the warmer seasons, to a comfortable 36-54°F in the cooler ones. Like the rainfall, actual temperatures in Nepal vary greatly between the higher and lower altitudes.